FAQ

Pre-order Shipping:

• Estimated delivery times are based on supplier and shipping info. These can change due to delays (e.g., manufacturing, shipping, or customs).
• If the ETA changes, we’ll notify you via email and update the product page.
• Once your pre-order arrives, we’ll ship it ASAP and send you tracking details.
• Pre-orders cannot guarantee early delivery, and we cannot cancel or refund them.
• If you bought multiple items, we’ll ship them together unless you request separate shipping at an additional cost.

• If no email address was provided, we cannot notify you.
• If the ETA hasn’t changed, we won’t have an update, but we’ll email you once we get one.
• To check your ETA, refer to the product description on our site.

Check the product description for the ETA on the item you ordered.

Yes! You’ll get an email with tracking and carrier info once your order is shipped.

Orders are processed within 1-2 business days (excluding weekends and holidays).

• Delivery typically takes 2-7 business days, depending on your location.
• International delivery times may vary.

Yes, by appointment only. Please email us at sales@redlinediecast.com.au to arrange pickup.

We use Australia Post and offer express shipping at an additional cost..

Shipping cost will be calculated at checkout.

Yes, we do! If your country isn’t listed, email us at sales@redlinediecast.com.au for a quote.

• We’re not responsible for lost or stolen parcels left with "Authority to Leave."
• If a delivery fails, the item will be returned to us, and you’ll need to cover additional shipping charges if you want it resent.
• We cannot estimate or cover taxes, duties, or other charges once the item arrives in your country. Please check with your local authority before completing your order.

If your box is double-taped, it’s not because we opened it. Some factories seal boxes this way. It still may contain a chase variant. Look for this indication in the product description.