Refund policy

Returns & Refund Policy -  Updated July 2024

At Redline Diecast, we strive to ensure that every product reaches you in perfect condition. However, we understand that issues can arise during shipping, and we have structured our policy to address these concerns.

Damaged Goods - Without Additional Cover
We hold no responsibility for any damages incurred during shipping if additional cover is not purchased at checkout. We highly recommend purchasing this cover to protect your investment. Please note, this option is only available for purchases being shipped within Australia.

Damaged Goods - With Additional Cover
If you opt for additional cover and your goods arrive damaged, please contact us immediately. Reach out via our website: www.redlinediecast.com.au or email us at: sales@redlinediecast.com.au. We will guide you through the process of filing a claim and ensure a swift resolution.

No Returns or Refunds for Change of Mind
We maintain a strict no return or refund policy for change of mind after the purchase has been made. As such, we urge you to carefully consider your choices before finalizing your order. All sales are final, and exceptions will not be made under any circumstances.

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Contact Information
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For any inquiries or if you require assistance, please feel free to contact us through the following channels:

Email: sales@redlinediecast.com.au
Website: www.redlinediecast.com.au

Thank you for your understanding and cooperation. We value your business and are committed to providing you with the best service possible.