Shipping policy

Shipping, Returns & Pre-Orders

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Order Processing Time
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Please allow 1-2 business days for us to process your order before shipping. While we strive to fulfill orders promptly, please understand that we're a team of humans working with human hands and brains. Though not perfect, we promise to do our best to process your order as swiftly as possible.

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Shipping Information
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We provide shipping services both domestically (within Australia) and internationally to numerous countries worldwide.

For customers within Australia, we offer aΒ flat rate Standard PostageΒ serviceΒ starting fromΒ $13.80 (AUD)Β dispatched via Australia Post with tracking included. Additionally, we also provide aΒ flat rate Express PostageΒ optionΒ fromΒ $17.30 (AUD).

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Postage times within Australia
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Please allow 2-8 business daysΒ forΒ StandardΒ Postage.
Please allowΒ 1-Β 4 business daysΒ forΒ ExpressΒ Postage.

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Postage timesΒ outside of Australia (International)
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For our international customers, shipping costs are calculated based on the weight and dimensions of your order. We strive to offer the most affordable postage options available from our location in Adelaide, Australia. International postage fees will be automatically calculated during checkout once you've provided your shipping details.

Please allow between 12-20 business days for international delivery, unless the item is on preorder, in which case, longer wait times may apply.

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Pre Orders
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THESE ITEMS ARE AVAILABLE FOR PRE ORDER ONLY

Shipping Policy for Pre-Orders

  1. Estimated Time of Arrival (ETA):
    • Pre-order items are offered with an Estimated Time of Arrival (ETA) based on the latest information provided by our suppliers and shipping partners.
    • The ETA is an estimateΒ and is subject to change without notice due to circumstances beyond our control, such as manufacturing delays, shipping disruptions, customs processing, or border control checks.
  2. Notification of Delays:
    • Should the ETA for your pre-order change, we will notify you via the contact information provided during checkout. Updates will also be shared on our website and/or social media channels.
  3. Shipping Timeline:
    • Once your pre-order arrives at our facility, we will process and ship your item as quickly as possible. You will receive a shipping confirmation email with tracking details when your order is dispatched

A pre-order is an advance purchase that allows customers to secure an item before it becomes widely available. By placing a pre-order, you are reserving the product in our inventory once it arrives, ensuring your order is fulfilled based on availability. However, it is important to note that a pre-order does not guarantee that you will receive the item before major retailers or other distributors. Shipping schedules and distribution timelines can vary, and delays may occur due to factors beyond our control. Pre-orders simply ensure that your order is prioritized for allocation once stock is received.

Please note that product images are provided by the manufacturer, and the actual model may slightly differ from the picture (e.g., colors may vary). If you have purchased multiple preorder items or a combination of preorder and in-stock items in a single transaction, we will hold all items for you until the last preorder item arrives. If you wish to receive any items separately, please contact us to arrange separate shipping with additional costs.

We do not cancel or refund pre orders.

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Returns & Refund Policy
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At Redline Diecast, we strive to ensure that every product reaches you in perfect condition. However, we understand that issues can arise during shipping, and we have structured our policy to address these concerns.

Damaged Goods -Β Without Additional Cover
We hold no responsibility for any damages incurred during shipping if additional cover is not purchased at checkout. We highly recommend purchasing this cover to protect your investment. Please note, this option is only available for purchases being shipped within Australia.

Damaged Goods -Β With Additional Cover
If you opt for additional cover and your goods arrive damaged, please contact us immediately. Reach out via our website: www.redlinediecast.com.au or email us at: sales@redlinediecast.com.au. We will guide you through the process of filing a claim and ensure a swift resolution.

No Returns or Refunds for Change of Mind
We maintain a strict no return or refund policy for change of mind after the purchase has been made. As such, we urge you to carefully consider your choices before finalizing your order. All sales are final, and exceptions will not be made under any circumstances.Β We do not cancel or refund pre orders.

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Contact Information
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For any inquiries or if you require assistance, please feel free to contact us through the following channels:

Email: sales@redlinediecast.com.au
Website: www.redlinediecast.com.au

Thank you for your understanding and cooperation. We value your business and are committed to providing you with the best service possible.